Preview Customer Relationship Management (CARTIER)

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01 Complain

Course Overview

Why People Complain Part 01

Why People Complain Part 02

Complaint Handling Process Part 01

Complaint Handling Process Part 02

Articles For Complaint

Compliant Format

Formats of Complaint Handling Process

Format for Source of Complaints

Complaint Module Test

02 Advice

Advice overview

Types of Advice Part 01

Types of Advice Part 02

Physical Setup of Advice System

Advice Handling

Utilization of Advices

Articles For Advice

Formats For Advice

Advice Module Test

Feedback Form

03 Reference

Reference Overview

What is Reference Part 01

What is Reference Part 02

Reference Generation

Action after reference

Formats For Reference Generation

Articles For Reference

Reference Module Test

04 Testimonials

Testimonials Overview

What is Testimonial

Recording and Utilizing Testimonials

Articles For Testimonials

Format for Testimonial

Testimonials Module Test

05 Information

Information_Introduction

Sources of Information

Utilization of Information

Updating Customer Information

Data Security

Articles For Information

Information Module Test

06 Engagement

Engagement Overview

Ways to Enhance Customer Part 01

Ways to Enhance Customer Part 02

Fantastic Ideas of Customer Engagement

Articles For Engagement

Engagement Module Test

07 Rewards

Rewards Overview Part 1

Rewards Overview Part 2

How to promote customer rewards program

Conclusion

Articles For Rewards

Format for Rewards

Rewards Module Test

Preview - Customer Relationship Management (CARTIER)